Rebecca Doris X
Rebecca:
Cool User Person:
Rebecca:
CHAT SESSION HAS ENDED.

FaceBeck

Rebecca Doris looking through binoculars away from the camera at Mount Auburn Cemetery in Cambridge.

Rebecca Doris

Duck icon Lives in Somerville, MA
Aquarius sign icon Aquarius
Github icon Instagram icon Facebook icon

Likes

  • My dog
  • Bird watching
  • Thunderstorms
  • Responsive, mobile-first design
  • The outdoors
  • Jurassic Park
  • The Simpsons
  • Linguistics
  • October
  • Running
  • Twin Peaks
  • Coding or digging into data until I forget what day it is, who I am
  • Soft, cuddly things
  • Tea
  • When people talk about the things they like
  • Reading
  • Birbs
  • Window cats
  • J.R.R. Tolkien
  • Manatees
  • Creative systems
  • The Earthsea series by Leguin
  • Neko Case
  • Cold brew with oat milk

Dislikes

  • Pop-ups that solicit your email address
  • House centipedes
  • Seafood
  • Family Guy
  • Being sedentary for too long
  • Winter

Pretty Good At

  • Customer service
  • Technical troubleshooting
  • Zendesk APIs
  • Python
  • Python Pandas
  • MySQL
  • HTML5
  • CSS
  • JavaScript
  • PHP
  • Google Maps Javascript APIs
  • CMS
  • Veggie lasagna
  • Needle felting
  • Endurance
  • Problem-solving
  • Peanut butter chocolate chunk cookies
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Resume

Education

Harvard Extension School, Cambridge MA
Professional Graduate Certificate in Web Technologies, 2016
Master of Liberal Arts in Extension Studies, 2017
Major: Digital Media Design

Boston University, Boston MA
Bachelor of Arts, 2010
Major: Linguistics
Minor: French

Experience

Principal Learner Support Associate, edX
2021 - present
Senior Learner Support Associate
2020 - 2021
Learner Support Associate
2019-2020
Cambridge, MA

Records Specialist, Harvard Extension School
Academic Services Office
Cambridge, MA — 2010-2019

I-20 Assistant, Harvard Summer School
Registrar’s Office
Cambridge, MA — 2010

Seasonal Teller, The Community Bank (now Eastern Bank)
Bridgewater, MA — 2008-2010

Office Assistant, Boston University
College of Arts and Sciences Business Office
Boston, MA — 2008-2010

Awards

  • Scariest Halloween Costume edX 2019
  • DCE Pumpkin decorating contest winner, 2016 and 2018
  • Dean’s List Achievement Award, 2017 (HES)
  • Harvard DCE Summer 2016 Fitbit Challenge: Most Steps
  • Barbara Argote Junior Award in Linguistics, 2009 (BU)
  • Ken Hale Award, 2010 (BU)

Volunteer Work

Friendly Visitor, Little Brothers - Friends of the Elderly
Boston, MA - 2012-2013

Volunteer, Little Sisters of the Poor Jeanne Jugan Residence
Somerville, MA - 2018-2020

Certificates

Ongoing

Professional Accomplishments

  • Completely reworked an unsupported Python script that sets Service Level Agreement in Zendesk. It's now faster, more reliable, and has added functionality to provide useful information to agents.
  • Collaborated in developing workflow and building analytics for the implementation of Zendesk Chat.
  • Reliably provide recent and historical ticket data to provide more context on bugs escalated through JIRA Customer Requests and product development.
  • Spearheaded the migration of training and process documentation from Google sites into Confluence. Developed high level topics, templates and documented the process for adding new documentation to ensure consistency.
  • Developed and led trainings with all global teams to improve support on complex technical issues.

Fiber

Needle felting is the craft of sculpting felt wool using a special barbed needle.

Halloween

Rebecca dressed as a winged demon in all black with red tipped horns standing in front of the edX logo in the edX Office October 2019. She is holding a small skeleton trophy. The wings have red feathers at the top. Rebecca dressed as wizard with a long grey beard, pointy hat, colorful robe, brown cloak, and tall staff topped with a blue orb.

A pumpkin covered in felt and felting wool to depict Bag End. The stem has been turned into a tree that is lit up with lights. There is a round door colored on the front and a sign that reads 'No Admittance Except on Party Business' in the front next to a mossy fence. The garden has small green shrubs and a bush covered in white flowers. There is also a small needle felted jack o lantern in the garden. There is a purple curtain in the background. A pumpkin covered in felt and felting wool to depict Bag End. The stem has been turned into a tree that is lit up with lights. There is a round door colored on the front and a sign that reads 'No Admittance Except on Party Business' in the front next to a mossy fence. The garden has small green shrubs and a bush covered in white flowers. There is also a small needle felted jack o lantern in the garden. The pumpkin is outside on Rebecca's porch.

Small Critters

A needle-felted small yellow bird with an orange beak, small black eyes, three feathers on the back of its head and two-toed feet. The rear end of a needle-felted small yellow bird with three yellow feathers on its rump. For scale, the baby chocobo next to Sylvie, an 11 pound Yorkie Poo. A needle-felting red panda held in the palm of a hand. The front of a needle-felted pink pig that appears to be smiling. The rear of a needle-felted pink pig with a curly tail. A needle-felted grey and brown dog dog with brown ears, a white beard, white eyebrows, a white tail, white paws, and thick eyelashes being held in a hand. A needle-felted grey and brown dog dog with brown ears, a white beard, white eyebrows, a white tail, white paws, and thick eyelashes being held in a hand.